We know that sometimes it is difficult to figure out exactly what needs to happen in order to get your coin order started. There are many factors involved in creating and ordering a custom coin. To make the entire ordering process as convenient and pleasant for you as possible, let us give you an outline of the steps involved.
1. Decide on a design.
This is the single most vital factor in determining how your coin will look.
If you have a set design already, please e-mail your design to us so we can provide you with professional feedback on how your artwork will look on a coin. We also will give suggestions on what could be added or changed to make your custom coin look the best.
If you do not have a design, we will be glad to support with the artwork. Just send us a sketch of your design idea, with a description in an e-mail what you would like to see on the coin, and attach all design elements (patches, photos, etc) to your message. Our experienced graphic team will be able to create the artwork for you usually, at no cost if an order will be placed. We will create up to 3 graphic adjustments at no charge. For multiple coin designs, please make submissions separately for each design. This helps to avoid confusion, as each coin will be assigned its own reference number/name.
We accept artwork or supporting images in most image file formats.
Please note: if you are using any copyrighted symbol or design please make absolutely sure you have the permission to use it before you send it to us. We assume that our customers are authorized to use copyrighted symbols or designs they send to us and assume no responsibility for acquiring those rights.
2. Decide on coin specifics.
Simultaneous to providing the design information, please advise the following coin specifics. This will not only help us to determine the best way of minting your coin, but will also allow us to work on the best possible pricing for you.
a. How many coins you are planning to order.
b. What coin size you wish to get. Standard sizes are 1.5″, 1.75″, 2″ , 2.25?, 2.5?, and 3″. Larger sizes are available as well.
c. Which coin finish you prefer, and do you wish to add options like epoxy, diamond cut, numbering, etc. Our website will provide you with helpful information on the available options.
3. Confirm the order.
Once you place an order you will need to confirm it by placing at least a 50% deposit on the order or providing a credit card in place of a down-payment. Once this is done we will begin artwork and have you a final design, usually within 4 business days. For Military Customers or Government Entities, we will waive the deposit requirement. Please be as specific as possible when confirming an order – we ask for a very clear approval order so we aren’t making the order based on presumption.
4. Approve the design.
You will receive our design layout within a couple of days (usually 4 business days) after we discussed your design request. This layout will show all the details of your coin. Please make sure all design components, coloring, and spelling, are exactly the way you want it, and let us know if you wish to see any changes, or send us your approval so we can go ahead and start manufacturing. Remember, the coins are minted from the graphic you approve, and not necessarily your initial design. Please verify that the graphic we provide is acceptable before ordering. Note – once production has begun on a confirmed order, there will be additional charges for new materials required if a change is requested.
5. Wait for your coins.
Once the order is placed it will take around four weeks for your coins to arrive. We know this is a hard time for you, so if you have any questions please feel free to contact us. If working with a deadline, please note, we will do our best to meet the time frame, but cannot guarantee a delivery by a set date, due to the potential for unforeseen eventualities..i.e. shipping delays, plating imperfections, adverse weather conditions, etc. These are not common occurrences, but are possibilities to be considered when placing a time-sensitive order.
6. Enjoy your coins.
Your coins will arrive carefully packaged, and once you break through the bubble tape we feel confident that you will be amazed at the high quality of our work. Please share our contact information with friends other units or activities so we can help them in getting the best possible product at the best possible cost, without headaches.
7. Reorder your coins.
Your coins will be gone before you know it, so you will have to reorder. Just send us an e-mail with information on how many coins you wish to reorder, the billing contact, and where you want us to ship them to. Also, please make reference to the reorder number that is annotated on both, artwork and invoice we sent to you for the initial order. This will help us to expedite production and will save you time. Manufacturing of reorders goes faster than the initial order, so the wait is not as long!
If you would like to place an order please click here and e-mail us your information and design. Someone from our customer service department will contact your shortly.